Fraktpolicy
At Hadleiys, we want every order to reach you safely, securely, and as smoothly as possible. We partner with DHL for order delivery and provide tracking information so you can follow your package along the way.
1. Order Processing
Orders are prepared for shipment after your payment has been successfully confirmed.
- Orders are generally processed within 1–3 business days.
- Orders placed on weekends or public holidays will begin processing on the next business day.
- During sales, promotions, or periods of unusually high order volume, processing may take a little longer.
- You will receive a shipping confirmation email once your order has been handed over to DHL.
2. Delivery Times
Delivery times depend on your destination and local delivery conditions.
Estimated delivery time:
5–12 business days after your order has been processed.
Please note that these are estimated timeframes rather than guaranteed delivery dates. Customs procedures, weather, local holidays, carrier delays, or other circumstances outside our control may occasionally extend the delivery period.
3. Shipping Carrier
All orders are shipped using DHL or an applicable DHL delivery service.
Once your package has been dispatched, you will receive tracking details by email when available. Tracking updates may take some time to appear after the parcel enters the carrier's system.
4. Shipping Costs
Shipping charges, when applicable, will be displayed during checkout before you complete your purchase.
Any promotional free-shipping offers are subject to the conditions stated at the time of the promotion.
5. Customs & Import Charges
For international orders, your shipment may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
These charges are not included in the product price or shipping fee unless specifically stated at checkout. Any applicable customs or import charges are the responsibility of the customer.
Hadleiys cannot control the amount charged by customs authorities or guarantee that a shipment will not be held for inspection.
6. Address Accuracy
Please carefully review your shipping information before completing your purchase.
Hadleiys is not responsible for delays, failed deliveries, or additional shipping costs caused by:
- Incorrect or incomplete addresses
- Missing apartment, unit, or building information
- Incorrect postal codes
- Incorrect recipient details
- Refusal or failure to accept the shipment
If you notice an error in your address after placing an order, contact us as soon as possible. We will do our best to assist before the order is dispatched, but changes cannot always be guaranteed.
7. Delayed Shipments
While we work to keep deliveries moving on schedule, delays can occasionally occur because of circumstances beyond our control, including severe weather, customs inspections, transportation disruptions, public holidays, or carrier-related issues.
If your tracking information has not changed for an extended period, please contact us so we can help you determine the next appropriate step.
8. Lost or Damaged Packages
If your package arrives visibly damaged, please document the condition of the parcel and contact us as soon as possible.
If tracking shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, building reception, or other designated delivery areas. You may also contact DHL regarding the delivery.
Hadleiys will work with you and the carrier where appropriate to help resolve delivery issues.
9. Undeliverable or Returned Packages
Packages may be returned to the sender because of an incorrect address, unsuccessful delivery attempts, refusal of delivery, or failure to collect the parcel.
If a package is returned to Hadleiys for a reason attributable to the customer, additional shipping charges may apply before we can resend the order.
10. Contact Us
If you have questions about your shipment, delivery status, or tracking information, please contact the Hadleiys customer support team through the contact details provided on our website.
Company name: MCKEE INC LIMITED
Address: 1b Kynance Place, London, SW7 4QS
Company number: 08844909
Store Email: admin@hadleiys.com